Return & Refund Policy

Effective Date: 25 February 2026

Thank you for shopping with Aloka Jewels. We aim to provide premium quality jewellery and customer satisfaction. Please read our Return & Refund Policy carefully.

1. 3 Days Return Policy

We offer a 3-day return policy from the date of delivery. If you are not satisfied with your purchase, you may request a return within 3 days of receiving the product.

• The item must be unused and in original condition.
• Original packaging, invoice, and tags must be intact.
• Products showing signs of damage or usage will not be eligible.

2. Return Process

To initiate a return, please contact us at support@alokajewels.com within 3 days of delivery. Mention your Order ID, product details, and reason for return.

3. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Online Payment Orders

If your order was paid online, the refund will be processed to the original payment method within 5–7 business days.

Cash on Delivery (COD) Orders

For COD orders, customers must send their bank account details via email to support@alokajewels.com. Refund will be transferred to the provided bank account within 5–7 business days after approval.

4. Non-Returnable Items

• Customized or personalized jewellery
• Items purchased during special sale or clearance
• Products damaged due to misuse

5. Shipping Charges

Shipping charges (if applicable) are non-refundable unless the return is due to our error (wrong or defective product).

6. Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, cancellation will not be possible.