Terms & Conditions

Effective Date: 25 February 2026

Welcome to Aloka Jewels. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. Company Information

Company Name: Aloka Jewels
Address: 129 New Bus Stand, Dhaniakhali, Hooghly (WB), India – 712302
Email: support@alokajewels.com
Phone: +91 98113 00409

2. Use of Website

• You must be at least 18 years old to use this website.
• You agree not to misuse our website for illegal or fraudulent activities.
• All information provided by you must be accurate and complete.

3. Product Information

We strive to display accurate product descriptions, images, and pricing. However, slight variations in colour, weight, or design may occur due to photography and craftsmanship.

4. Pricing & Payments

• All prices are listed in INR unless otherwise specified.
• We reserve the right to modify prices at any time without prior notice.
• Payments are processed securely through third-party payment gateways.
• We are not responsible for payment gateway transaction failures.

5. Orders & Cancellation

• We reserve the right to cancel or refuse any order at our discretion.
• Orders may be cancelled before dispatch.
• Refunds (if applicable) will be processed as per our Refund Policy.

6. Shipping & Delivery

Delivery timelines are estimated and may vary due to location or unforeseen circumstances. We are not liable for delays caused by courier services.

7. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy. Products must be returned in original condition with proper packaging.

8. Intellectual Property

All content on this website, including logos, images, designs, and text, is the property of Aloka Jewels and may not be copied, reproduced, or distributed without written permission.

9. Limitation of Liability

Aloka Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in West Bengal, India.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.